RevEval_ AI's Role in Comparing Historical Data for Practice Performance

RevEval: AI's Role in Comparing Historical Data for Practice Performance

by Ivan Bradshaw

Introduction

Practices face increasing reimbursement challenges from payers and patients. In this setting, making the most of every dollar earned has become critical for maintaining financial health. To address this, leveraging advanced AI in historical data analysis has proven to be a game-changer. WhiteSpace Health’s RevEval assessment is a perfect example of how technology can enhance revenue cycle management (RCM) by uncovering hidden opportunities in historical data. This article explored the role of AI in a RevEval Assessment, how it compares historical data to assess practice performance, and the key performance indicators (KPIs) available within the system. From analyzing accounts receivable (A/R) to denials and payments, the RevEval AI assessments use machine learning in data analysis to provide practices with actionable, data-driven insights.

What is a RevEval Assessment?

RevEval is an AI-powered revenue assessment that uses the WhiteSpace Health’s analytics platform to provide practices with an in-depth view of where they are losing money. By utilizing historical data, the healthcare analytics platform identifies areas where revenue leakage occurs, enabling practices to improve margins by 2–5%. A RevEval Assessment delivers transparency into workstreams, highlights potential revenue recovery, and offers steps to resolve operational issues efficiently. RevEval serves as a roadmap for practices to enhance cash flow and revenue collections through targeted insights.

Role of AI in RevEval to Compare Historical Data

The role of AI in RevEval is pivotal in identifying patterns, trends, and areas where practices can recover lost revenue. By analyzing 835/837 claim data and a corresponding aged trial balance, AI in the WhiteSpace Health Platform identifies underperforming revenue cycle workstreams. The RevEval Assessment also makes recommendations for resolution of specific claim types and overall improved performance of your revenue cycle. The AI capabilities ensure that the analysis is accurate and insightful, turning large datasets into easily digestible recommendations.

What Are the KPIs Available in RevEval Assessment?

RevEval provides practices with a comprehensive view of their revenue cycle by tracking several key performance indicators (KPIs). These KPIs are categorized into different sections like Accounts Receivable (A/R), Billing Volume, Denials, Patient Responsibility, Payments, Payer Analysis, and Write-offs and Adjustments. Let’s break them down:

Accounts Receivable (A/R)

AI in historical data analysis plays a significant role in analyzing A/R metrics, offering both Smart Cards and detailed charts for a clearer understanding of practice performance.
KPI Smart Cards
  • A/R > 90 days
  • Insurance A/R
  • Days in A/R
Accounts Receivable (AR) - Smart Cards
Chart Detail
  • Insurance versus patient outstanding
  • A/R by insurance and patient
  • Rolling A/R by aging buckets
  • Days in A/R
  • A/R aging by charge process date
  • Charge in A/R
Accounts Receivable (AR) - Chart Detail
These KPIs allow practices to identify trends in A/R collections, find opportunities to reduce outstanding balances, and streamline operations.

Billing Volume

The automated data processing within RevEval helps in analyzing billing volume and submission lags, ensuring efficiency in billing practices.

KPI Smart Cards
  • Billing lag
  • Claim submission lag
Billing Volume - Smart Cards
Chart Detail
  • Bill and submission lag
  • Daily bills submitted
  • Daily encounters with charges created
  • Procedure codes volume by specialty
Billing Volume - Chart Detail

This data-driven approach helps practices reduce lag times and improve overall claim submission efficiency, thereby accelerating cash flow.

Denials

Denials are a critical metric for any healthcare provider, and machine learning in data analysis can predict trends, allowing practices to address them proactively.

KPI Smart Cards
  • Denial count
  • Denial value
Denials - Smart Cards
Chart Detail
  • Top denial by payer
  • Gross denial value and volume
  • Denial recovery
  • First pass denial
  • Denial value and volume
Denials -Chart Detail

With data-driven insights, RevEval helps reduce denial rates and recover lost revenue faster.

Patient Responsibility

Patient balances can significantly impact revenue collection if not managed effectively. AI in historical data analysis helps practices stay on top of patient A/R metrics.

KPI Smart Cards
  • Patient A/R
  • Patient A/R > 90 days
Patient Responsibility - Smart Cards
Chart Detail
  • Patient responsibility by payer class by date of service
  • Patient responsibility by payer class by post-date
Patient Responsibility - Chart Detail

This enables practices to ensure they are collecting patient payments in a timely fashion, reducing overall A/R days.

Payments

The payment metrics available through RevEval offer deep data-driven insights into a practice’s cash flow. The healthcare analytics platform uses automated data processing to track payment lags and resolution rates.

KPI Smart Cards
  • Payment lag
  • Payment resolution rate (GCR and NCR)
Payments - Smart Cards
Chart Detail
  • Charge liquidation by the date of service
  • Net versus gross payment %
  • Payment lag
  • Payment waterfall
  • Summary of charges, payments, adjustments, and refunds
Payments - Chart Detail

This allows practices to identify payment trends and improve cash collections.

Payer Analysis

A RevEval Assessment offers a breakdown of payer-specific metrics, helping practices to evaluate payer performance more effectively.

Chart Detail
  • Billed visits by payer %
  • Bills submitted to payer
  • Charge payer mix
  • Established E/M %
  • New E/M %
  • Payment payer mix
Payer Analysis - Chart Detail

By understanding which payers are performing well, practices can prioritize payer relations and billing strategies accordingly.

Write-offs and Adjustments

Write-offs are an inevitable part of healthcare billing. However, machine learning in data analysis can help minimize unnecessary write-offs and ensure practices are maximizing revenue.

Chart Detail
  • Percentage of resolved claims
  • Write-offs by code
  • Total adjudication
Write-offs and Adjustments - Chart Detail

By utilizing AI in historical data analysis, RevEval provides data-driven insights into write-offs and adjustments, helping practices prevent revenue loss.

Conclusion

A RevEval Assessment is a transformative tool for healthcare practices, that uses AI applied to historical data to deliver actionable insights that drive financial improvement. Analytics ensure that practices are not just reviewing historical data, but they are able to actively use it to improve their performance. By offering a comprehensive analysis of KPIs across A/R, billing, denials, payments, and patient responsibility, RevEval delivers data-driven insights that can reshape the financial health of any practice.

As the healthcare industry continues to evolve, adopting AI-powered assessments like RevEval will become essential for practices looking to stay competitive and financially healthy.

About Ivan Bradshaw

Ivan Bradshaw

Ivan Bradshaw is the vice president of product management at WhiteSpace Health. As a revenue cycle management executive with over 20 years of experience, Ivan is adept at building high-performance teams and creating RCM solutions that stop revenue leakage, improve operational efficiency, and grow top line performance.

Ivan.Bradshaw@whitespacehealth.com