Summary
In this episode of the RCM Experts Podcast, Carrie Bauman interviews Chris Cousins, a healthcare executive with over 30 years of experience. They discuss how revenue cycle management (RCM) often gets pigeonholed as a back-office function, whereas it should be fully integrated across the healthcare process. Chris emphasizes the importance of pre-visit preparation, utilizing digital health technologies, and creating personalized patient experiences. He shares how technology, such as telehealth, has become essential post-pandemic, reshaping patient interactions and enhancing healthcare efficiency.
Key Takeaways
- RCM should be seen as a comprehensive process, not just a back-office function.
- Pre-visit digital processes streamline patient care and improve the revenue cycle.
- Personalized patient experiences, modeled after business strategies, are crucial for better engagement.
- Telehealth, accelerated by the pandemic, remains a vital tool for care delivery.
- Technology helps reduce administrative errors and increases patient satisfaction.