by Ani Osborne
Healthcare providers and offices across the country are now experiencing the various financial benefits associated with using machine learning and artificial intelligence. With no-shows and cancellations resulting in missed appointments at a rate of nearly 20% or more—healthcare providers have begun taking the steps needed to minimize revenue losses.
Although appointment cancellations cannot be avoided entirely, offices can minimize the financial impact of no-shows. Using automated care accelerations can maximize healthcare clinic efficiencies while helping to meet the needs of both patients and staff. The technology was designed to set appointment times for patients in a convenient and expedited manner.
Let’s take a look at some of the benefits associated with automated care acceleration technologies and how they can positively impact the financial viability of healthcare offices.
Care accelerators are intelligent patient engagement systems that automate appointment scheduling by providing time slots to patients who are currently waiting to be seen. As appointments are canceled or rescheduled, alternate patients fill in the slots that become available.
Most practice management systems have waiting list capabilities that are able to identify appointment slots that become open. The problem is many registrars add patients manually and contact them manually as openings occur—resulting in delays and wasted time. However, appointment optimizers can help to expedite and automate the scheduling process.
Many patients are able to benefit from the care acceleration process as those awaiting appointments become automatically placed into slots using a rule-based list. The care accelerator technology works by identifying candidates and appropriately matching them to earlier slots before rescheduling them.
Care accelerators solve various problems associated with appointment rescheduling including:
The AI predictive technology provides clients the confidence and ability to manage their appointment times. As a result, the accelerators are able to boost provider utilization by 50% compared to other competitors that only offer slots as they become available.
Current scheduling templates can be optimized using care accelerator technology. The analytics dashboard provides transparency to determine and pinpoint unused appointment slots. As the utilization rates change, previously reserved appointments can be substituted with alternative appointments based on unique rules configured within the analytics dashboard.
Take for example a provider whose utilization hovers around 80%. The remaining 20% of open slots become designated for follow-up. New patients waiting to be seen can now book weeks or months ahead of their originally scheduled appointment times. Optimizing scheduling technologies can help eliminate unused appointment times and openings that would otherwise be wasted.
Let WhiteSpace Automate Care Accelerations
As a deep analytics company that closely curates engagement for each individual appointment—WhiteSpace Health is a revenue intelligence platform that uses AI to properly detect, predict and resolve RCM issues while managing healthcare operations.
Using automated care accelerations can simplify appointment cancellation and rescheduling processes to help medical offices fill in open time slots with alternate patients. In turn, financial risk can be minimized for healthcare providers.
WhiteSpace Health’s Revenue Intelligence Platform makes it simple for patients to manage the appointment scheduling process directly from their mobile phones. Using simplistic commands patients can easily type “cancel” or “reschedule” in text message replies thereby helping healthcare offices decrease the likelihood of no-show appointments.
If your organization would like to learn more about how WhiteSpace Health can help effectively reach your goals, please feel free to reach out to us for additional information and support.
About Ani Osborne
An entrepreneurial product leader, Ani Osborne has spent more than a decade successfully developing and launching products and platforms in the health information technology industry. As head of the B2B products at MDsave, Osborne owned the product vision and strategy that led the company to grow its revenue by 1000% year over year for 7 years, raise $30 million in capital and rank #152 on the 2018 Inc. 5000 List of Fastest-Growing Companies in America. Most recently, she worked closely with Vanderbilt University's Health Affairs team and Whitehouse executives to support the Price Transparency Executive Order Issued by the President in November 2019. Ani Osborne holds multiple patents in the healthcare industry and has earned an MBA from Tennessee Tech University
Contact: ani.osborne@whitespacehealth.com.
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