Your online presence and referrals are two important ways to grow your business. See how you’re performing on social channels and compare with your peers. Actionable Insights provided by the Sentiment module can help you build thoughtful customer success strategies.
Sentiment measures your patient approval ratings.
Sentiment measures your patient approval ratings.
Scheduling, billing, and customer experience
Mode of contact – calls, texts, emails, portal messages, correspondence, other
Visit volume and trends
Cancellations – same day and in advance
Schedule changes
No shows
Net Promoter Score or NPS
Yelp, Healthgrades, etc.
Your proprietary surveys
% of patients with multiple providers (Great for health systems and multispecialty practices)
% of active versus dormant patients
(Dormant defined as last appointment greater than a year)
% patients who participate in ancillary or other services
Take a quick tour of Sentiment and understand the value of regularly monitoring your reputation.
Learn more about the advanced features contained in each module of Practice Analytics
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