Sentiment Module

Sentiment affects financial performance

Patient satisfaction begins the moment individuals seek care

Your online presence and referrals are two important ways to grow your business.  See how you’re performing on social channels and compare with your peers. Actionable Insights provided by the Sentiment module can help you build thoughtful customer success strategies.

How satisfied are your patients?

Sentiment measures your patient approval ratings.

How satisfied are your patients?

Sentiment measures your patient approval ratings.

Get the visibility you need

Patient contact type and reason codes

Scheduling, billing, and customer experience

Mode of contact – calls, texts, emails, portal messages, correspondence, other

Scheduling metrics

Visit volume and trends

Cancellations – same day and in advance

Schedule changes

No shows

Patient Satisfaction

Net Promoter Score or NPS

Yelp, Healthgrades, etc.

Your proprietary surveys

Effectiveness

% of patients with multiple providers
(Great for health systems and multispecialty practices)

% of active versus dormant patients
(Dormant defined as last appointment greater than a year)

% patients who participate in ancillary or other services

Download the Sentiment module data sheet

30-second Demo of the Sentiment module

Take a quick tour of Sentiment and understand the value of regularly monitoring your reputation.

Data Sheet

Download the data sheet to learn more detail about our Sentiment Module

Infographic

View our infographic on the importance of women in the healthcare ecosystem

Advanced Features

Learn more about the advanced features contained in each module of Practice Analytics

Let’s start the conversation with a live demo.