Is your practice oriented towards providing the best service by ensuring that all aspects of service delivery and interactions put the patient/client first? If “Yes,” do your patients/clients agree with you?
The best practices/organizations cultivate their own culture; however, to be and stay the best they know how important it is to gather information on how the patient perceives that culture and measure the impact thereof on patient/client satisfaction.
Patients are the primary, best, and only source of information on how well you are doing on achieving your Quality Goals.
WSH offers you the option of using CAHPS surveys or deploying your own customized surveys for obtaining feedback which you can then use for improving processes and services, planning your training requirements, investment strategy, hiring strategy, employee appraisals etc.
You would be able to review survey results in real-time and take corrective measures faster as well as Improve response rates by notifying patients via text or email.
Our ability to customize surveys with the questions that matter to you and your practice the most, make our offering the most sought out survey application.